Keep your people moving.
A clear queue, the right agent for each tour, and the details you need to stay a step ahead.
Team lead sign in AI INSIDE SALES FOR REAL ESTATE
From first call.
To front door.
Turn inbound interest into a clear next step. Relay brings AI voice intake, richer lead context, follow-up, and showing coordination into one connected real estate workflow.
AITLSA
AI handles the first hello.Your team carries it forward.
A little more room to focus.Thursday, all lined up.Example itinerary · 3 homes
01 Oakview Lane02 Magnolia Avenue03 Bayfront Drive
Ready to showOne agent. Every stop.
01 / CONVERSATION
Start with the person.
An AI voice agent gathers the needs, timing, and questions behind the inquiry.
02 / CONTEXT
Carry the details forward.
Lead information, call summaries, and follow-up stay connected to your CRM.
03 / COORDINATION
Make the next step clear.
From an approved tour to buyer feedback, give your team a shared plan.
THE WHOLE PICTURE
A conversation should
start something.
A call is only the beginning. Connect what a buyer tells you to what your team does next—with AI handling the intake and people guiding the relationship.
From the first conversationEXAMPLE
“We’re looking for a home with room to grow. Could we see a few places next week?”
Context worth keeping
- Interest
- More space for the family
- Timing
- Wants to tour next week
- Next step
- Follow up on preferred homes
A useful starting point for a real conversation.
- 01 / ANSWER
A conversation, from the first hello.
An AI inside sales agent answers inbound calls, gathers buyer needs, and identifies the questions that need a human touch.
- 02 / ENRICH
More context. A better starting point.
Turn the conversation into structured lead details, interests, timing, and a useful call summary in Lofty. Your team picks up with the context already in view.
- 03 / FOLLOW UP
Keep the conversation moving.
Follow the call with a relevant email and clear next steps. Keep the buyer’s questions and preferences connected to the relationship in your CRM.
- 04 / COORDINATE
Bring the next step to the front door.
Turn a showing request into a reviewed itinerary, an assigned agent, and useful feedback. Your team stays in control of approvals and the handoff.
MEET THE RELAY SHOWING DESK
The conversation becomes
a showing day.
One workspace for the people, properties, and plans that turn a request into a thoughtful visit.
01 — Gather the details
Every home. One clear plan.
Bring the buyer, properties, and preferred day together in one tour. Spot missing details before they become missed connections.
Explore the team workspace Thursday tourILLUSTRATIVE PREVIEW
JT
Jordan’s home search
Three homes. One thoughtful plan.
- Buyer and requested day
- Every property on the itinerary
- Special requests and open questions
Ready for reviewReview the tour
DIFFERENT ROLES. SHARED MOMENTUM.
Your part of the picture.
The right workspace for the work you do.
Arrive ready. Leave clarity.
See available tours, know where you’re headed, and share useful feedback while it’s fresh.
Showing agent sign inSee the whole picture.
Move across team and agent views, review access, and keep the workspace running smoothly.
Admin sign inBUILD ON THE CRM YOUR TEAM KNOWS
Your relationships live in Lofty.
Relay connects the next steps.
Keep your contacts, relationship history, and CRM tools in place. Relay brings AI voice intake, lead context, follow-up, and showing operations around them—so your team can spend less time piecing together the conversation.
One central CRM. A more connected journey.GOOD TO KNOW
A few things
before you step in.
FROM THE FIRST HELLO TO THE NEXT HANDOFF
Open Showing Desk